Talisman Jewelry - Return & Exchange Policy

We are committed to providing you with an exceptional shopping experience. To ensure your rights, we have established a clear and flexible 30-day return and exchange policy. If you are not satisfied with the received product, you may contact us within 30 days of receipt to process a return or exchange, provided relevant conditions are met.

1. Policy Overview
Talisman Jewelry is committed to providing you with quality shopping protection. Within 30 days of receiving your order, if the product meets relevant conditions, you can apply for a return or exchange.

2. Return & Exchange Conditions
Before applying, please ensure the following conditions are met:

• Prior authorization from us is required for all returns/exchanges

• The request must be submitted within 30 days of delivery

• Items must be in original, unworn condition without any scratches, alterations, or modifications

• Returns must use a trackable shipping method

• Any promotional gifts received with the order must be returned, otherwise their retail value will be deducted

• Exchanges or resizing orders shipped to remote areas may incur additional charges

• Do not ship returns to the address on the package; always use the dedicated return address we provide

3. Non-Returnable Items
The following product categories are not eligible for returns or exchanges:

• Final sale items

• "Design Your Own" items

• Personalized/customized items (e.g., engraved, photo items)

• Special order items

• Custom-sized rings

• Items with missing or damaged tags

• Items from special sources (e.g., wear & replace items)

4. Refund Process Details

• Processing Time: We process returns within 5 business days of receipt

• Refund Method: Choose refund to original payment method or store credit

• Shipping Costs: Original shipping costs are non-refundable

• Remote Fees: Any applicable remote area delivery fees are non-refundable

• Compensation: In these specific cases, we provide $25 compensation via store credit:

  • Received item differs from the order

  • Item is damaged, defective, or incorrectly engraved (must contact within 48 hours of delivery)

5. Exchange Fees for Special Items
The following exchanges incur a 35% restocking fee:

• 10K, 14K, 18K White Gold/Rose Gold custom items

• Three or more items returned from the same order

6. Self-Service Return Process
For your convenience, please follow these steps:

1. Submit Request: Log in to your account, go to "My Orders" and select items for return

2. Receive Notification: Get detailed return instructions via email within 48 hours of approval

3. Ship Items: Include the return form (with order number, name, and email) and use trackable shipping

4. Upload Tracking: Log in to your account and upload the tracking number after shipping

Our customer service team is always ready to assist. For any questions, please contact us:
Official Website: www.talisman.jewelry
Customer Email: info@talisman.jewelry

Last Updated: October 10, 2025